:root{
  --orange:#f2572c;--orange-deep:#d9441c;--orange-soft:#fff1eb;--orange-line:#f8c9b8;
  --navy:#1d2939;--navy-2:#2b3a4f;--ink:#1d2939;--muted:#7a8592;--line:#e8ebef;
  --tray:#ffffff;--tray-2:#f7f8fa;--bubble:#f2f4f7;
  --shadow-tray:0 -18px 48px rgba(29,41,57,.18),0 -2px 8px rgba(29,41,57,.06);
  --shadow-card:0 30px 80px rgba(29,41,57,.14),0 6px 18px rgba(29,41,57,.06);
  --ease:cubic-bezier(.22,1,.36,1);
  font-family:-apple-system,BlinkMacSystemFont,"SF Pro Text","Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  color:var(--ink);background:#eceff2;-webkit-font-smoothing:antialiased;-webkit-text-size-adjust:100%;
}
*{box-sizing:border-box}
[hidden]{display:none!important}
body{margin:0;min-height:100dvh;background:radial-gradient(1200px 600px at 10% -10%,#fbe3d9 0,transparent 60%),#eceff2}
button,input,select,textarea{font:inherit}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}

/* ---------- Shell ---------- */
.shell{width:min(1180px,calc(100% - 48px));height:min(800px,calc(100dvh - 64px));min-height:620px;margin:32px auto;display:grid;grid-template-columns:42% 58%;border-radius:24px;overflow:hidden;background:var(--orange);box-shadow:var(--shadow-card)}

/* ---------- Brand panel ---------- */
.intro{position:relative;overflow:hidden;display:flex;flex-direction:column;justify-content:space-between;padding:44px 48px;color:#fff;background:linear-gradient(160deg,#f6693f 0%,var(--orange) 45%,var(--orange-deep) 100%)}
.intro:after{content:"";position:absolute;width:420px;height:420px;border:1px solid rgba(255,255,255,.14);border-radius:50%;right:-230px;bottom:-160px;box-shadow:0 0 0 72px rgba(255,255,255,.05),0 0 0 145px rgba(255,255,255,.03);pointer-events:none}
.brand{position:relative;z-index:1;display:flex;align-items:center;gap:10px}
.brand-logo{width:71px;height:56px;object-fit:contain;display:block}
.brand-life{font-size:18px;letter-spacing:.22em;font-weight:700}
.intro-copy{position:relative;z-index:1;margin-top:80px}
.eyebrow{font-size:11px;font-weight:700;letter-spacing:.26em;color:#ffe1d4;margin-bottom:18px}
.intro h1{font:400 clamp(52px,5vw,78px)/1.02 Georgia,"Times New Roman",serif;letter-spacing:-.045em;margin:0 0 22px}
.intro p{font-size:18px;line-height:1.6;color:#fff3ee;max-width:390px;margin:0}
.intro-rule{height:1px;background:rgba(255,255,255,.28);margin:48px 0 26px;max-width:385px}
.support{display:flex;gap:14px;align-items:center}
.support-icon{font-size:19px;width:42px;height:42px;border:1px solid rgba(255,255,255,.45);border-radius:50%;display:grid;place-items:center;background:rgba(255,255,255,.08)}
.support strong,.support small{display:block}
.support strong{font-size:14px;margin-bottom:4px}
.support small{font-size:13px;color:#ffe1d4}
.support a{color:#fff;text-decoration:underline;text-underline-offset:3px}
.foot{position:relative;z-index:1;font-size:11px;color:#ffe1d4;letter-spacing:.08em}

/* ---------- Chat tray ---------- */
.chat{position:relative;display:flex;flex-direction:column;min-height:0;background:linear-gradient(180deg,var(--tray) 0%,var(--tray-2) 100%)}
.chat-head{display:flex;align-items:center;gap:13px;padding:22px 30px;border-bottom:1px solid var(--line);background:rgba(255,255,255,.86);backdrop-filter:saturate(1.4) blur(12px);-webkit-backdrop-filter:saturate(1.4) blur(12px)}
.avatar{position:relative;flex:none;width:46px;height:46px;border-radius:50%;display:grid;place-items:center;font:24px Georgia,serif;color:#fff;background:linear-gradient(145deg,#f6693f,var(--orange-deep));box-shadow:0 0 0 3px #fff,0 0 0 4px var(--orange-line),0 6px 14px rgba(217,68,28,.28)}
.avatar:after{content:"";position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;background:#2fb67a;border:2.5px solid #fff}
.chat-head strong,.chat-head span:not(.status){display:block}
.chat-head strong{font-size:16px;font-weight:650;letter-spacing:-.01em;margin-bottom:3px}
.chat-head span:not(.status){font-size:12px;color:var(--muted)}
.status{margin-left:auto;white-space:nowrap;display:inline-flex;align-items:center;gap:7px;font-size:12px;font-weight:600;color:#b8401f;background:var(--orange-soft);border:1px solid var(--orange-line);padding:6px 11px;border-radius:999px}
.status:before{content:"";width:7px;height:7px;border-radius:50%;background:var(--orange);box-shadow:0 0 0 3px rgba(242,87,44,.18)}
.status.closed{color:#5f6b78;background:#f2f4f7;border-color:var(--line)}
.status.closed:before{background:#a0a8b2;box-shadow:0 0 0 3px rgba(160,168,178,.2)}

.messages{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;-webkit-overflow-scrolling:touch;padding:30px 30px 18px;display:flex;flex-direction:column;gap:18px;scroll-behavior:smooth}
.message{max-width:82%;display:flex;flex-direction:column;gap:6px}
.message.user{align-self:flex-end;align-items:flex-end}
.bubble{padding:14px 17px;line-height:1.55;font-size:14.5px;white-space:pre-wrap;overflow-wrap:anywhere;border-radius:6px 20px 20px 20px;background:#fff;color:var(--ink);border:1px solid var(--line);box-shadow:0 1px 2px rgba(29,41,57,.04),0 4px 14px rgba(29,41,57,.04)}
.user .bubble{background:linear-gradient(160deg,var(--navy-2),var(--navy));color:#fff;border-color:transparent;border-radius:20px 6px 20px 20px;box-shadow:0 6px 16px rgba(29,41,57,.18)}
.message time{font-size:10.5px;color:#9aa3ad;padding:0 4px}
.welcome-greetings{display:block;font-size:13.5px;font-weight:650;line-height:1.5;color:#c2461f;margin-bottom:10px}
.welcome-greetings+span{display:block}

.bubble.typing{display:inline-flex;gap:5px;align-items:center;padding:16px 18px;width:max-content}
.bubble.typing i{width:7px;height:7px;border-radius:50%;background:#b3bbc5;animation:dot 1.2s infinite ease-in-out}
.bubble.typing i:nth-child(2){animation-delay:.15s}
.bubble.typing i:nth-child(3){animation-delay:.3s}
@keyframes dot{0%,80%,100%{opacity:.35;transform:translateY(0)}40%{opacity:1;transform:translateY(-3px)}}

/* ---------- Footer controls ---------- */
.dock{flex:none;padding:6px 0 0;background:linear-gradient(180deg,rgba(247,248,250,0),var(--tray-2) 14px)}
.quick{display:flex;gap:8px;flex-wrap:wrap;padding:4px 30px 12px}
.quick button{display:inline-flex;align-items:center;gap:7px;background:#fff;color:var(--navy);border:1px solid #dde2e8;border-radius:999px;padding:9px 14px;font-size:13px;font-weight:550;cursor:pointer;white-space:nowrap;box-shadow:0 1px 2px rgba(29,41,57,.05);transition:border-color .2s,background .2s,transform .2s var(--ease)}
.quick button span{color:var(--orange)}
.quick button:hover,.quick button:focus-visible{border-color:var(--orange);background:var(--orange-soft)}
.quick button:active{transform:scale(.97)}
.handoff{display:flex;gap:8px;flex-wrap:wrap;padding:2px 30px 12px}
.handoff button{display:inline-flex;align-items:center;gap:10px;color:var(--navy);background:var(--orange-soft);border:1px solid var(--orange-line);border-radius:12px;padding:10px 14px;font-size:13px;font-weight:650;cursor:pointer;transition:background .2s,border-color .2s}
.handoff button span{color:var(--orange)}
.handoff button:hover,.handoff button:focus-visible{background:#ffe3d8;border-color:var(--orange)}
.composer{margin:0 30px;display:flex;align-items:center;gap:6px;background:#fff;border:1px solid #dde2e8;border-radius:999px;padding:6px 6px 6px 8px;box-shadow:0 8px 24px rgba(29,41,57,.08);transition:border-color .2s,box-shadow .2s}
.composer:focus-within{border-color:var(--orange);box-shadow:0 0 0 4px rgba(242,87,44,.14),0 8px 24px rgba(29,41,57,.08)}
.composer input{flex:1;min-width:0;border:0;outline:0;padding:11px 12px;font-size:15px;background:transparent;color:var(--ink)}
.composer input::placeholder{color:#9aa3ad}
.composer button{flex:none;width:42px;height:42px;border:0;border-radius:50%;display:grid;place-items:center;color:#fff;cursor:pointer;background:linear-gradient(145deg,#f6693f,var(--orange-deep));box-shadow:0 6px 14px rgba(217,68,28,.32);transition:transform .2s var(--ease),opacity .2s}
.composer button svg{width:18px;height:18px}
.composer button:active{transform:scale(.92)}
.composer button:disabled{opacity:.5;cursor:wait}
.fineprint{text-align:center;color:#949da7;font-size:10.5px;margin:10px 24px 16px;line-height:1.4}

@media(prefers-reduced-motion:no-preference){
  .message{animation:appear .35s var(--ease)}
  @keyframes appear{from{opacity:0;transform:translateY(8px) scale(.985)}to{opacity:1;transform:none}}
}
@media(prefers-reduced-motion:reduce){.messages{scroll-behavior:auto}.bubble.typing i{animation:none}}

/* ---------- Mobile: chat as a bottom tray ---------- */
@media(max-width:760px){
  body{background:var(--orange-deep)}
  .shell{width:100%;height:100dvh;min-height:0;margin:0;display:flex;flex-direction:column;border-radius:0;box-shadow:none;background:transparent}
  .intro{flex:none;padding:calc(14px + env(safe-area-inset-top,0px)) 20px 40px;justify-content:flex-start}
  .intro:after{width:260px;height:260px;right:-120px;top:-110px;bottom:auto}
  .brand-logo{width:50px;height:40px}
  .brand-life{font-size:14px}
  .intro-copy{margin-top:14px}
  .eyebrow{font-size:10px;margin-bottom:6px}
  .intro h1{font-size:34px;margin:0 0 6px}
  .intro p{font-size:13.5px;line-height:1.45;max-width:330px}
  .intro-rule,.support,.foot{display:none}

  .chat{flex:1;margin-top:-24px;border-radius:28px 28px 0 0;box-shadow:var(--shadow-tray);overflow:hidden;z-index:2;animation:tray-up .5s var(--ease) both}
  .chat:before{content:"";position:absolute;top:8px;left:50%;width:40px;height:5px;margin-left:-20px;border-radius:999px;background:#d5dae0;z-index:3}
  .chat-head{padding:22px 18px 14px;gap:11px}
  .avatar{width:40px;height:40px;font-size:21px}
  .status{padding:5px 9px;font-size:11px}
  .messages{padding:18px 16px 12px;gap:14px}
  .message{max-width:88%}
  .bubble{font-size:15px;padding:12px 15px}

  .quick{flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none;padding:2px 16px 10px;scroll-padding:0 16px;-webkit-mask-image:linear-gradient(90deg,#000 88%,transparent);mask-image:linear-gradient(90deg,#000 88%,transparent)}
  .quick::-webkit-scrollbar{display:none}
  .handoff{padding:2px 16px 10px}
  .handoff button{flex:1;justify-content:center}
  .composer{margin:0 12px}
  .composer input{font-size:16px} /* prevents iOS zoom on focus */
  .fineprint{margin:8px 18px calc(10px + env(safe-area-inset-bottom,0px));font-size:10px}
}
@media(max-width:760px) and (prefers-reduced-motion:reduce){.chat{animation:none}}
@keyframes tray-up{from{transform:translateY(40px);opacity:0}to{transform:none;opacity:1}}
@media(max-width:380px){.chat-head span:not(.status){display:none}.intro p{display:none}}
.bubble a{color:inherit;font-weight:650;text-decoration:underline;text-decoration-color:var(--orange);text-decoration-thickness:2px;text-underline-offset:3px}
.user .bubble a{text-decoration-color:rgba(255,255,255,.6)}
@media(prefers-reduced-motion:no-preference){.quick:not([hidden]) button{animation:appear .35s var(--ease) both}.quick button:nth-child(2){animation-delay:.05s}.quick button:nth-child(3){animation-delay:.1s}}

/* Advisor handoff */
.lead-dialog{width:min(540px,calc(100% - 24px));max-height:min(90dvh,850px);border:0;border-radius:22px;padding:0;color:var(--ink);box-shadow:0 30px 90px rgba(20,30,44,.28);overflow:auto}
.lead-dialog::backdrop{background:rgba(20,30,44,.55);backdrop-filter:blur(3px)}
.lead-dialog form{position:relative;padding:30px}
.dialog-close{position:absolute;right:22px;top:18px;width:32px;height:32px;border:0;border-radius:50%;background:#f2f4f7;color:var(--navy);font-size:25px;line-height:1;cursor:pointer}
.lead-eyebrow{font-size:10px;font-weight:750;letter-spacing:.18em;color:var(--orange-deep);margin-bottom:9px}
.lead-dialog h2{font:400 32px/1.1 Georgia,serif;letter-spacing:-.035em;margin:0 34px 9px 0}
.lead-intro{font-size:13px;line-height:1.5;color:#697585;margin:0 0 18px}
.lead-preview{background:var(--orange-soft);border:1px solid var(--orange-line);border-radius:14px;padding:14px 16px;margin-bottom:16px}
.lead-preview div{display:flex;justify-content:space-between;gap:8px;align-items:center}
.lead-preview strong{font-size:13px}.lead-preview span{font-size:11px;font-weight:750;color:var(--orange-deep);white-space:nowrap}
.lead-preview p{margin:8px 0 5px;font-size:14px;line-height:1.4}.lead-preview small{color:#8d614f;font-size:11px;line-height:1.4}
.lead-preview .lead-preview-contact{font-size:12px;color:#744c3e;margin:0 0 7px;overflow-wrap:anywhere}
.lead-dialog label:not(.lead-consent){display:block;font-size:12px;font-weight:700;margin:12px 0 6px}
.lead-dialog label span{font-weight:400;color:var(--muted)}
.lead-dialog select,.lead-dialog textarea,.lead-dialog input:not([type=checkbox]){width:100%;border:1px solid #d7dde4;border-radius:10px;background:#fff;color:var(--ink);padding:10px 12px;outline:none;font-size:14px}
.lead-dialog select:focus,.lead-dialog textarea:focus,.lead-dialog input:focus{border-color:var(--orange);box-shadow:0 0 0 3px rgba(242,87,44,.12)}
.lead-dialog textarea{resize:vertical;min-height:62px}
.lead-fields{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.lead-hint{font-size:11px;line-height:1.45;color:#7a8592;margin:8px 0 0}
.lead-consent{display:flex;align-items:flex-start;gap:10px;margin:17px 0 14px;font-size:12px;line-height:1.45;cursor:pointer}
.lead-consent input{flex:none;width:17px;height:17px;margin:1px 0 0;accent-color:var(--orange)}
.lead-consent span{color:var(--ink)!important}
.lead-error{font-size:12px;color:#b22424;margin:0 0 10px}
.lead-actions{display:flex;gap:9px}
.lead-actions button{flex:1;border:0;border-radius:10px;padding:12px 8px;background:var(--navy);color:#fff;font-size:12px;font-weight:700;cursor:pointer}
.lead-actions button:first-child{background:var(--orange)}
.lead-actions button:hover{filter:brightness(.93)}
@media(max-width:520px){.lead-dialog form{padding:24px 18px}.lead-dialog h2{font-size:28px}.lead-fields{grid-template-columns:1fr;gap:0}.lead-actions{flex-direction:column}}
.lead-dialog :focus-visible{outline:2px solid var(--orange);outline-offset:2px}